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Our CMO chimes into the Discussion - The Price of Social Media

by Administrator March 19. 2010 05:40
A company not active in social media will have a hard time addressing a crisis like HP did. During the peak of the holiday selling season, the social sphere was abuzz with links to a YouTube video, titled “HP Computers are Racist.” The genesis of the video was a motion detector on an HP Web cam that could not acknowledge a black face.

HP responded to negative posts at myriad social media sites within a few hours. It extinguished the flame with an apology, an explanation of the technology and the fact it was working on the glitch. “The fact that HP had a social media strategy balanced the Google search sphere at a critical time when people were shopping and comparing for their holiday purchase,” says Rodney Mason, CMO, Moosylvania <http://www.moosylvania.com/> .

It’s not hard to realize that HP avoided losing a lot of sales by taking action rather than standing by and letting the crisis smear company’s name.

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Rodney's commentary - Where's the Mobile?

by Administrator March 16. 2010 03:09
Interesting to see mobile was not mentioned in this article with all the early success CPG brands are finding with their mobile initiatives.
 
A Deloitte survey in November found 19% of Americans noting they would use their mobile devices for shopping during the holiday season. The number for 18 to 29 year olds was more than double at 39%.  Phones were reported to be used to find store locations, obtain coupons and sales information and research products and prices. One-quarter of all who planned to use their phones to shop reported they would make purchases on the devices.
 
Additionally, according to “User View Wave VII” from BIA/Kelsey and ConStat the overwhelming majority of US Internet users research online to find local products and services.
 
The most common online tool is search. Given smart phone penetration reaching almost 1/3 of all phones in the US, which will eclipse computers when it does, mobile search - especially Organic Search, alone is and should be an important "Shopper Marketing Tool."
 
Additionally, Gartner, a leading think tank for the technology industry recently forecast that within three years, world wide, smart phones will be the #1 way people access the web.
 
Right now consumers are picking up their e-mail and social media messages on their phones.  They’re using Google and search engines for more information on their phones too.  For many, mobile is the low cost entry to the internet vs. a computer and broadband service.
 
GPS, Bluetooth and other self-identifying, opt-in technologies already have the ability for one-to-one communication and are being used in “Shopper Marketing Programs” around the world, which should make mobile, at the very least, a tremendous and significant "Shopper Marketing Tool."
 
We cover the emerging trends changing the marketing landscape today and over the next 10 years.  Mobile is our top pick.  We also have a special on-line engine, The Moose Tracker, that is updated weekly with top mobile and social media programs from around the world.  All are available free on site under "Insights

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Response in Ad Age - Beverage Giants Team Up in Campaign to Remove Soda from School

by Administrator March 10. 2010 15:30

What if lower calorie brands used social media to educate students and their parental figures about the impact lower calorie drink options can make in improving their overall wellness now and down the road?

It could move advocates to action, create a movement and make for a valued "give-back" to society, so many consumers, (especially moms with kids in the home and Gen Y), and brands long for.

We cover the importance of giving back to appeal to both moms and Gen Y in special reports covering both important audiences, available free on our site under Insights.

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Tyler Talks Back About PleaseRobMe.com Interview

by Administrator March 4. 2010 11:46

Moose was abuzz last week when a local TV crew showed up unannounced to interview Tyler Davis, one of our Account Coordinators. They were doing a story on PleaseRobMe.com, which you can check out here.

So after all the watercooler talk and feisty comments on KSDK's website, we invited Tyler to write a response...

My recent run in with KSDK as the “Potential Target” on their “Please Rob Me” story was rather eye opening. Not because I learned that they were able to track me down and find out where I worked. Rather I was more surprised at the lack of information they chose to report on social media sites such as Twitter and Foursquare. Instead, they focused on scare-tactics.

PleaseRobMe.com, which is basically a Twitter search for all Foursquare posts, states their goal is “. . . to raise some awareness on this issue [online privacy] and have people think about how they use services like Foursquare, Brightkite, Google Buzz etc.”

Foursquare, the newest and emerging social media, allows consumers to check in at certain locations, ping it across their social networks and earn points in the meantime. (It’s a little more complicated than that but those are the basics). 

So because of Foursquare’s nature, KSDK reported that PleaseRobMe.com is “A new website [that] lets potential crooks know when you’re not at home.” However, as the website states, this is not the case. Rather it is an over exaggerated way to raise awareness.

I agree completely with PleaseRobMe.com’s mission and believe that in the social media world, you have to be aware of what information you offer up. You need to keep your personal information private. That’s why I don’t publish my address or phone number on my social networks. That’s also why, when KSDK showed up at Moosylvania with a microphone in my face, they were unable to clearly identify my correct home address.

Sure if you dig hard enough online, you can find public records with my address attached. But that doesn’t mean when I check in on Foursquare that my roommates aren’t home or my alarm isn’t set or my dog isn’t hungry for human flesh.

New to St. Louis, I personally joined Foursquare to learn more about the city. I am able to see where my friends have been or check in and invite them to join me. Truly, it’s an online network that allows me to be social. 

As a marketer on the other hand, I use social media to explore and understand how consumers interact with it. In fact, both Bravo TV and Pepsi have recently joined forces with Foursquare to offer up specific check-ins and badges to consumers. Having this knowledge and understanding emerging media makes me a better marketer.

Since the KSDK airing, I haven’t shied away from Foursquare. Rather, I’ve embraced it. As of right now, I’m the mayor of Moosylvania. (How many entry-level account coordinators can say they’re mayor of their company?)

I encourage everyone to check actually check out Foursquare. Hopefully, the KSDK article piqued your interest instead of scared you away. If you do want to learn more, I suggest starting with this article from Mashable or this one from AdAge
 

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